Preparing a helpful response

I want to start by asking what they need. It’s interesting to think about how to give the best support. I should include two quick deliverables: a rephrased title and a concise one-sentence introduction, even if they haven't specified those. This way, I can be proactive in giving useful information. Keeping it concise is key, as it helps clarify the message without overwhelming the user. Let’s make sure I’m ready!